we want to ensure that you are completely satisfied with your purchase. you may return your order for a refund. punkcase.com accepts online returns within 30 days of your order receipt. punkcase.com provides an amazing LIFETIME WARRANTY EXCHANGE for the case. for more information, please contact our customer service department at: justask@punkcase.com 1-844-punk-case (786-5227).
Need to return an item?
We have a 30 day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund or an exchange.
If you choose to return an item within 30 days of your purchase, the item must be in the same condition that you received it in, unused and in its original packaging. You must also send us your receipt or proof of purchase. Please do not send your purchase directly back to the manufacturer. We will handle that.
please note that we can only process returns for merchandise purchased at punkcase.com. merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
Need to refund a purchase?
To receive a refund of your purchase, we must first receive and inspect the item you wish to return. The PunkCase staff will notify you via email when we have received your return and when we’ve determined whether or not your refund is approved. If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.
If you don’t receive your refund?
If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account again. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us at justask@punkcase.com so that we can ensure you receive your refund.
Need to exchange an item?
We only replace items that are defective or damaged. If your purchase is damaged or broken upon receiving it, please send us an email at justask@punkcase.com and send your item to:
2037 86th St., Floor 2
Brooklyn, NY USA 11214.
Where and how do I ship my return?
Please ship all of your returned products to:
2037 86th St., Floor 2
Brooklyn, NY USA 11214.
You will be responsible for the shipping costs of the item. If you receive a refund, the cost of your return shipping will be deducted from your refund. If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on where you live. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please make sure you contact us for your RMA number in order to process your return efficiently.
please be advised: all orders marked at "pre-order" will be shipping in approximately 20 business days
Taxes and Duties
We are bound by customs authorities to state your order's value on your package or packages. The customer is responsible for all of the applicable taxes, fees, customs, import duties, and all other charges, regardless of whether you reject any or all shipments on delivery.
International Orders
Please be advised that international shipping can take up to 4 weeks for delivery as our warehouses are based in United States. Our shipping fee does not include any custom fees which might be applicable at the time of delivery.